"Outsourcing is the process of hiring an external company or individual to perform a task or service that is typically done by an internal employee or department. This can include manufacturing, business processes, IT services, and many other functions. The main goal of outsourcing is to reduce costs, improve efficiency, and increase focus on core competencies. Companies may also choose to outsource to gain access to specialized expertise or to take advantage of a global talent pool. Outsourcing can take place domestically or internationally, with the latter being referred to as offshoring or offshore outsourcing"
Business Process Outsourcing:
Let our team perform routine tasks, while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced. Even simple back-office support to data entry is possible this way.
Customer Experience (CX):
Create an efficient customer service experience by providing caring and professional support. Be reachable through every channel and provide world-class support whilst sticking to your knitting.
Retentions:
Acquisition of new customers can be as much as 7 x more expensive than reactivating or targeting customers who are no longer with you. We devise effective reactivation campaigns, value added services and B2C campaigns to woo your customers back.
Collections:
A non-paying customer isn't paying your bills. We will facilitate processing debit orders, collections and re-selling who you are if need be to get this right, and for your customer to stay (but pays!).
Hot-lead sales: We may not do traditional "cold-calling", but we do excel at hot-lead sales via social media and search. As long as we can speak to them near real-time, we will close at near 60%....
A local-is-lekker company that has international
reach and success.
Australia / New Zealand
South Africa
North America and Canada
United Kingdom
Happy partners - happy us.
As an affiliate, we are very satisfied with retentions of our lost players. Before, we used our in-house team, but Ec3 much better and approximately 4 times better. Bene grazie amici! Massimo R : Head of CRM
Sorry, we don't "cold call".
Lead generation this method is not effective
nor profitable for either party.
Speak to us about more
effective ways of engagement.
How we operate
There are different ways of engaging with outsourcers, and much depends on your intended outcome. Below, please complete a quick onboarding form to facilitate us understanding what you require, and how we can tailor-make a solution for you.
After contact is made, a Mutual Non Disclosure Agreement (NDA) will be emailed to you prior to a
solution crafting proposal being submitted or confidential information is shared.
The Consumer Protection Act is an act which protects all customers whether you’re buying a cellphone or car, and is fully supported by Ec3. For more information on the Consumer Protection Act, visit www.dti.gov.za