Outsourced webchat · 24/7
First response in under 30 seconds, or they're gone.
AI answers routine questions instantly, day and night. Trained EC3 agents take over for anything that needs a person: sales, complaints and complex queries.
Live chat · Online now
Hi, do you deliver to Manchester?
Assistant
Yes, we deliver across the UK in 2 to 3 working days. Can I help with anything else?
I want to upgrade my plan but I'm not sure which one
Handed to a live agent with full chat history
Thandi · EC3 agent
Happy to help. Tell me how you use it today and I'll recommend the right plan.
The problem
Every unanswered chat is a lost sale
Buyers don't wait
If nobody answers quickly, they open a competitor's site in the next tab.
Questions arrive after hours
Evenings and weekends are when many customers have time to shop and ask, and when most teams are offline.
Bots alone frustrate people
A chatbot that can't hand over to a person turns a simple question into a complaint.
How it works
Smart enough to answer. Wise enough to hand over.
STEP 1
AI answers the routine
A chatbot trained on your products, FAQs and policies handles the everyday questions instantly, 24/7.
STEP 2
A person takes over
Sales, complaints and complex cases go straight to a trained EC3 agent, with the full chat history in front of them.
STEP 3
Every chat is checked
A person reviews conversations for quality and accuracy, and we keep improving the bot from what customers ask.
Try it now
See our webchat working, live
Our own chat runs the same way. Ask it something about EC3, then ask for a person and watch the hand-over.
Tap "Chat with our team" in the bottom-right corner
What you get
Round-the-clock chat without hiring a night shift
Cover when you need it
Overnight, weekends, peak seasons or full 24/7. You choose the hours.
Agents who sell
Chat agents trained to turn questions into orders and upgrades, not just close tickets.
Human QA
People review chats for tone, accuracy and compliance, so your brand is protected.
Live reporting
See response times, conversions and satisfaction on a live dashboard.
Chat, email and social
The same team can cover your other written channels, so customers get one consistent voice.
Secure and compliant
GDPR and POPIA compliant, from the world's best outsourced contact centre, three times over.
Ready when you are
Stop losing customers to slow replies
Tell us your chat volumes and hours. An owner will reply within 2 business hours to set up a 30-minute call.
Book a strategy call
