Trusted by brands in the UK, US, Canada, Australia, the Bahamas and South Africa

National telecoms providerSouth Africa

Online gaming brandBahamas

Telematics providerSouth Africa

Solar energy companyUK

Financial services groupUK

Home services groupSouth Africa

Conferencing companyCanada

Medical insurance providerUSA

Also serving clients in legal and waste services, including in Australia.

Human + AI

We don't replace people. We make them unstoppable.

Every EC3 agent works with AI tools that make each conversation faster and better, while a person stays accountable for the outcome.

Real-time sentiment insight, so agents act before a customer gets frustrated

AI translation across 5 South African languages and 200+ for chat

Chatbots for routine queries 24/7, with a clean hand-off to a person

Predictive staffing, so you're covered at peak times

Results

Small pilots that turned into long partnerships

South Africa · Telecoms

40%

Retention rate, held consistently for 6 years

UK · Telecoms

8 → 62

Seats in 11 months, grown from pilot to full live operation

South Africa · Telematics

6

Service lines for one client, from hot leads and support to retention, upsell and collections

“EC3 was a one-stop solution, and their management was involved.”

COO, home services group · South Africa
Verified review on Clutch

“They stick with what they do well, and it's why they're so successful.”

Former sales executive, national telecoms provider · South Africa
Verified review on Clutch

Awards

Three years running, the world's best outsourced contact centre

Judged by ContactCenterWorld against contact centres across the globe, and recognised by our own people as a top place to work.

2020 · 2021 · 2022

Best Outsourced Contact Centre in the World

ContactCenterWorld, under 250 FTE category

2022

Certified World Class

Awarded for three consecutive world titles

2023

Four EMEA Gold awards

ContactCenterWorld, Istanbul

2023

Top Place to Work Award

Recognised by the people who work here

See all our awards

Life at EC3

Meet the people who'll talk to your customers

Durban warmth, a neutral accent UK and US customers like, and a NextGen Academy that trains your future team leaders before you need them.

NextGen Leadership AcademyOur first graduates are now in leadership roles

Wins we celebrate togetherAnnual awards and team functions

Top Place to Work 2023Looked-after people look after your customers

Careers at EC3

Owner-operated since 2013

You'll deal with the people who own the business

Same owner-level attention whether you have 8 seats or 80. Talk scope, seats and pricing directly with the people who run EC3, with no sales team in between.

Juan VolschenkFounder and CEO

Clint WaltmanCMO

Jeanette NiemandtCFO

Book a 30-minute call with an owner

Three times named Best Outsourced Contact Centre in the World

Follow EC3

Behind the scenes, client wins and new jobs, first.

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