Contact Centre Outsourcing Durban | Sales, CX & Tech Support
experts in outsourcing sales and customer services
lets chat today.
|
|
Keen to join us ?
|
Using AI to augment our agents & improve CX
The AI revolution is here to stay.
At EC3, we are transforming call centre operations by strategically augmenting our skilled agents with advanced AI tools — enhancing efficiency without compromising the human touch that defines our service excellence.
Real-time language translation bridges South Africa’s multilingual landscape, enabling seamless interactions across all 11 official languages and beyond, while sentiment analysis empowers agents with instant insights into customer emotions, proactively resolving issues before they escalate. AI-driven chatbots and virtual assistants handle routine inquiries 24/7, freeing human talent for complex, high-value engagements.
Predictive analytics optimise staffing and forecast demand, ensuring operational resilience even during peak periods. Backed by continuous AI-powered training and coaching, our Durban-based teams deliver superior outcomes in customer retention, reactivation, and omnichannel support for global clients in telecom, gaming, finance, and retail. By integrating AI as a force multiplier, EC3 ensures faster resolutions, higher CSAT, and sustainable growth—positioning South African BPO as a global benchmark for innovation and performance.
Real-time language translation bridges South Africa’s multilingual landscape, enabling seamless interactions across all 11 official languages and beyond, while sentiment analysis empowers agents with instant insights into customer emotions, proactively resolving issues before they escalate. AI-driven chatbots and virtual assistants handle routine inquiries 24/7, freeing human talent for complex, high-value engagements.
Predictive analytics optimise staffing and forecast demand, ensuring operational resilience even during peak periods. Backed by continuous AI-powered training and coaching, our Durban-based teams deliver superior outcomes in customer retention, reactivation, and omnichannel support for global clients in telecom, gaming, finance, and retail. By integrating AI as a force multiplier, EC3 ensures faster resolutions, higher CSAT, and sustainable growth—positioning South African BPO as a global benchmark for innovation and performance.
why outsource?
NO MORE restrictive &
costly STAFFing issues
SCALE UP OR DOWN, IT'S QUICKER AND MORE FLEXIBLE WITHOUT YOU OWNING THE HR HEADACHES MANAGING NON-CORE GROUPS OF PEOPLE
value adding services
we craft & customize bespoke value adding
services enhancing customer loyalty
services enhancing customer loyalty
white label value adding products
grow! grow!grow!
SCALE YOUR BUSINESS, WHILE OUR TEAM DRIVES
YOUR REVENUE & CUSTOMER SATISFACTION
KEEP DOING WHAT YOU're good at
MANAGING AND BUILDING THE BEST SPECIALIZED CALL CENTRE
IS ALL WE DO. 100% OF THE TIME SINCE 2013
IS ALL WE DO. 100% OF THE TIME SINCE 2013
CONVERT MORE CLIENTS.
GENERATE MORE REVENUE.
RETAINING CLIENTS CAN DELIVER UP 65% MORE BOTTOMLINE PROFIT
VERSUS CHASING GROSS ACQUISITION AT HIGHER RISK
VERSUS CHASING GROSS ACQUISITION AT HIGHER RISK
EXTRACT MORE VALUE - UPSELL
WE UPSELL INTO YOUR Book INCREASING ARPU'S AND MAKING
A DIFFERENCE TO YOUR CUSTOMERS.
A DIFFERENCE TO YOUR CUSTOMERS.
Contactcenterworld.com World Awards
International savings and value
