Santa says 2024 is going to be cooking!
Making $$$ is what it's all about!
Outsource your customer care, sales & retentions
to the World's Best Contact Center*
Whether you need sales, customer service or quality assurance support, whether it’s low or high volume,
whether it’s local or offshore, we will design a bespoke solution for you. As an internationally recognized outsourcing specialist,
we have the experience to deliver the best possible results and maximize your return on investment.
Our differentiator? We have adopted a relationship-based outsourcing approach.
*ContactCenterWorld.com
2020 - 2021 - 2022
Best Outsource Contact Center in the World (<250 FTE)
& Best Use of Social Media in a Contact Center
4 x GOLD Winners Europe, Middle East & Africa (EMEA)
Istanbul 2023
CERTIFIED WORLD CLASS 2022. Contactcenterworld.com
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305 Umhlanga Rocks Drive La Lucia Durban South Africa Employment applications: Go to Careers Outsourcing Enquiries: email info@ec3.co.za |
Teamwork, makes the dream work.
Caring, makes it possible.
To reach extraordinary new heights in outsourcing, means we need to be brave and fearless.
If people tell us it can't be done, we will go out to find a way to make it work. NOTHING is impossible..
It's with this passion that we apply to all parts of our business in the
relentless pursuit of the exceptional.
Hence we look for like-minded people who want a career in Durban that is meaningful and exciting.
Outsourcers are dime-a-dozen, but few deliver on the promises of real
career advancement and uncapped commission. Moreover, few encourage innovative thinking
and leadership development.
That's why we are inspired by companies like Tesla and SpaceX who dare to shift the needle for the good of humankind.
The notion of outsourcing is not always understood. Simply put, whether your
business is in IT, telecommunications, technology or finance THAT is your giftedness.
Being a highly efficient and skilled contact centre may not play to your core competencies.
This is where we step in as your trusted partner to walk the path of excellence with you.
If people tell us it can't be done, we will go out to find a way to make it work. NOTHING is impossible..
It's with this passion that we apply to all parts of our business in the
relentless pursuit of the exceptional.
Hence we look for like-minded people who want a career in Durban that is meaningful and exciting.
Outsourcers are dime-a-dozen, but few deliver on the promises of real
career advancement and uncapped commission. Moreover, few encourage innovative thinking
and leadership development.
That's why we are inspired by companies like Tesla and SpaceX who dare to shift the needle for the good of humankind.
The notion of outsourcing is not always understood. Simply put, whether your
business is in IT, telecommunications, technology or finance THAT is your giftedness.
Being a highly efficient and skilled contact centre may not play to your core competencies.
This is where we step in as your trusted partner to walk the path of excellence with you.
OUR WHY: To be your trusted partner, providing exceptional outsource services.
Specialist Call Centre Solutions
Retentions / Reactivations
Customer services (CX)
Collections
Back-office Admin / KYC
Product development (VAPs)
Webchat/WhatsApp Chat
Social media response / "HOT leads"
Our back story
Ec3 may not be the biggest, but being owner-operated for the past 10 years has meant that commitment and passion to service excellence
has not waned. It's always been our intention to rather be the very best, maybe not the biggest.
The story of us starting in Juan's garage with 2 agents is true. Organically, we slowly grew with our partners and moved into bigger
industrial sized premises in North Coast road - Nothing flash at all about this area, but it was selected for convenience for staff, and also in
order to pass the savings of overheads across to our partners.
In November 2021 we made the big move up to 305 Umhlanga Rocks Drive in La Lucia / Umhlanga two doors down from Multichoice.
Safety and convenience made the decision an easy one to move up to "call centre alley".
Converting the old Tongaat building took a few months, as we needed to do a make-over on the old girl, turning her into a
bright, world class and modern contact centre. With the capacity to grow to over 400 seats, we are well-geared for the future.
The very best training and career development of our staff is what we strive for, which often shows up with larger
operators trying to poach them! (damn it!) C'est la vie.... because not investing in our people for fear of this
happening is just not in our DNA.
What do you get by partnering with us? 3 words:
COMMITMENT
CAN-DO
EXCELLENCE
has not waned. It's always been our intention to rather be the very best, maybe not the biggest.
The story of us starting in Juan's garage with 2 agents is true. Organically, we slowly grew with our partners and moved into bigger
industrial sized premises in North Coast road - Nothing flash at all about this area, but it was selected for convenience for staff, and also in
order to pass the savings of overheads across to our partners.
In November 2021 we made the big move up to 305 Umhlanga Rocks Drive in La Lucia / Umhlanga two doors down from Multichoice.
Safety and convenience made the decision an easy one to move up to "call centre alley".
Converting the old Tongaat building took a few months, as we needed to do a make-over on the old girl, turning her into a
bright, world class and modern contact centre. With the capacity to grow to over 400 seats, we are well-geared for the future.
The very best training and career development of our staff is what we strive for, which often shows up with larger
operators trying to poach them! (damn it!) C'est la vie.... because not investing in our people for fear of this
happening is just not in our DNA.
What do you get by partnering with us? 3 words:
COMMITMENT
CAN-DO
EXCELLENCE
Our service offering:
Focused campaigns from as compact as10 FTE (agents/seats).
Innovation³ in everything - take nothing as status quo.
We quality audit 100% of sales (no sampling)
Protecting your brand and reputation.
Paperless, securing your data. (PPI DSS)
Commitment to passionately pursue your goals!
GDPR compliant.
Innovation³ in everything - take nothing as status quo.
We quality audit 100% of sales (no sampling)
Protecting your brand and reputation.
Paperless, securing your data. (PPI DSS)
Commitment to passionately pursue your goals!
GDPR compliant.
TRUST - hard to earn, but through partnership is proven.
CEO Juan Volschenk
KZN Top Business 2018 Awards
Real values help guide us
Passion
We unashamedly wear our hearts on our sleeves, and approach everything we do with unbridled enthusiasm!
Not everyone is extroverted, we know this...however if you're the type of person who puts 110% in everything you do
with no fanfare...well, that's okay with us!
We unashamedly wear our hearts on our sleeves, and approach everything we do with unbridled enthusiasm!
Not everyone is extroverted, we know this...however if you're the type of person who puts 110% in everything you do
with no fanfare...well, that's okay with us!
Integrity
For us means doing the right thing all the time - regardless. If honesty & fairness is a key to you, then we would love you to
join our team. Sometimes making the tough decisions to protect your principles is needed.
For us means doing the right thing all the time - regardless. If honesty & fairness is a key to you, then we would love you to
join our team. Sometimes making the tough decisions to protect your principles is needed.
Fun
Okay, so we're not Disneyworld or Google, but we do love to have fun.
Without enjoying / LOVING what you're doing and having a giggle along the way - what's the use?
Having a great sense of humor also helps us all to cope in a stressful world.
Okay, so we're not Disneyworld or Google, but we do love to have fun.
Without enjoying / LOVING what you're doing and having a giggle along the way - what's the use?
Having a great sense of humor also helps us all to cope in a stressful world.
Ownership
ACT AS IF.....act as if this was your own business. Take control and leadership of yourself, as if you had no support.
We're always looking for people with an entrepreneurial spirit to craft their own career path & future.
If you like what you hear, then please contact us.
ACT AS IF.....act as if this was your own business. Take control and leadership of yourself, as if you had no support.
We're always looking for people with an entrepreneurial spirit to craft their own career path & future.
If you like what you hear, then please contact us.
By seizing the opportunities that disruption presents and leveraging hard times into greater success through outworking
everyone around you, this just might be the richest time of your life so far. Robin Sharma
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The Consumer Protection Act is an act which protects all customers whether you’re buying a cellphone or car, and is fully supported by Ec3. For more information on the Consumer Protection Act click the block below.
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