Best Outsource Contact Centre
♥ Your Clients
1356 Old North Coast Rd
Avoca
Durban
South Africa
(+27) 31 941 8000
Avoca
Durban
South Africa
(+27) 31 941 8000
CONNECT WITH US
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Outsource your customer care, sales &
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Whether you need sales, customer service or quality assurance support, whether it’s low or high volume, whether it’s local or offshore, we have an outsource call centre solution for you. As a boutique specialist, we have the experience to deliver the best possible results and maximise your return on investment.
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Making it possible.
To reach extraordinary new heights in outsourcing and call centres, means we need to be brave and fearless.
If people tell us it can't be done, we will go out to find a way to make it work.
It's this passion we apply to all parts of our business in the relentless pursuit of the exceptional.
Hence we look for like-minded people who want a career in Durban that is meaningful and exciting.
Contact centres are dime-a-dozen, but few deliver on the promises of real career advancement and uncapped commission. Moreover, few encourage innovative thinking and leadership. This is not who we are.
The notion of outsourcing is not always understood. Simply put, whether your business is in IT, telecommunications, technology or finance THAT is your giftedness. Being a highly efficient and skilled contact centre may not play to your core competencies.
OUR WHY: To be the trusted, quality partner.
Specialist Call Centre Solutions
Inbound/Outbound
Customer services
Administration calls
Retentions
Reactivations
Cross Sales
Surveys
Live Chat
Customer services
Benchmarking
Why choose us?
Ec3 may not be the biggest, but being owner-operated for the past 6 years has meant that commitment and passion to service excellence has not wained. The story of us starting in a garage with 2 agents is true. Organically we slowly grew with our partners and moved into industrial sized premises in Avoca, Durban. Nothing flash about this area, but it was chosen because of the convenience for our loyal staff, and also because we we could pass the savings of overheads across to our partners.
Re-investing in a sustainable manner has resulted in our buildings being standouts in the area, uplifting the locals and being a shining light for urban renewal amongst the decay. Our staff are secure in a space which is the envy of many with good acoustics, air-conditioning and room to breathe.
World class training and career development of our staff is what we strive for, and often shows up in larger operators poaching them.
C'est la vie.... because not investing in our people for fear of this happening is just not in our DNA.
What do you get by partnering with us? 3 words:
COMMITMENT
CAN-DO
EXCELLENCE
Re-investing in a sustainable manner has resulted in our buildings being standouts in the area, uplifting the locals and being a shining light for urban renewal amongst the decay. Our staff are secure in a space which is the envy of many with good acoustics, air-conditioning and room to breathe.
World class training and career development of our staff is what we strive for, and often shows up in larger operators poaching them.
C'est la vie.... because not investing in our people for fear of this happening is just not in our DNA.
What do you get by partnering with us? 3 words:
COMMITMENT
CAN-DO
EXCELLENCE
What we offer:
From zero to live in 48 hrs. (activators)
Focussed campaigns from as small as 5 seats.
Innovation³ - we push the boundaries.
The only BPO who quality audits 100% of sales.
Protecting your brand and reputation.
Paperless, protecting your data.
TRUST - hard to earn, but through partnership is proven.
We strive for consistent excellence
Recognized globally.
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2017 #1 in Telecommunications in SA
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CEO Juan Volschenk interview - KZN Top Business 2018
By seizing the opportunities that disr∧ption presents and leveraging hard times into greater success through outworking
everyone around you, this just might be the richest time of your life so far. Robin Sharma
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The Consumer Protection Act is an act which protects all customers whether you’re buying a cellphone or car,
and is fully supported by Ec3. For more information on the Consumer Protection Act, visit www.dti.gov.za
and is fully supported by Ec3. For more information on the Consumer Protection Act, visit www.dti.gov.za