Specialist Outsourcing
Outsource your customer care, sales &
|
|
Whether you need sales, customer service or quality assurance support, whether it’s low or high volume, whether it’s local or offshore, we have an outsource call centre solution for you. As a boutique specialist, we have the experience to deliver the best possible results and maximise your return on investment.
*ContactCentreWorld.com 2020 Best Outsource Contact Center WORLD (med size) |
Making it possible.
To reach extraordinary new heights in outsourcing, means we need to be brave and fearless.
If people tell us it can't be done, we will go out to find a way to make it work.
It's with this passion that we apply to all parts of our business in the
relentless pursuit of the exceptional.
Hence we look for like-minded people who want a career in Durban that is meaningful and exciting.
Contact centres are dime-a-dozen, but few deliver on the promises of real
career advancement and uncapped commission. Moreover, few encourage innovative thinking
and leadership. This is not who we are.
The notion of outsourcing is not always understood. Simply put, whether your
business is in IT, telecommunications, technology or finance THAT is your giftedness.
Being a highly efficient and skilled contact centre may not play to your core competencies.
OUR WHY: To be the trusted, quality partner.
Specialist Call Centre Solutions
Inbound/Outbound Sales
Customer services
Back-office Administration
Retentions & Reactivations
Live Chat
Benchmarking
Why choose us?
Ec3 may not be the biggest, but being owner-operated for the past 8 years has meant that
commitment and passion to service excellence has not waned. The story of us starting in a garage
with 2 agents is true. Organically we slowly grew with our partners and moved into
industrial sized premises in Avoca, Durban.
Nothing flash about this area, but it was chosen because of the convenience for our loyal staff,
and also because we we could pass the savings of overheads across to our partners.
Re-investing in a sustainable manner has resulted in our buildings being standouts in the area,
uplifting the locals and being a shining light for urban renewal amongst the urban decay.
Our staff are secure in a space which is the envy of many with good acoustics, air-conditioning
and room to breathe & chill.
World class training and career development of our staff is what we strive for, and often shows
up in larger operators poaching them.
C'est la vie.... because not investing in our people for fear of this happening is just not in our DNA.
What do you get by partnering with us? 3 words:
COMMITMENT
CAN-DO
EXCELLENCE
Our service offering:
From zero to live in 48 hrs. (we're extreme activators)
Focused campaigns from as compact as 10 seats.
Innovation³ - we push the boundaries.
The only BPO who quality audits 100% of sales.
(real people plus AI)
Protecting your brand and reputation.
Paperless, protecting your data.
TRUST - hard to earn, but through partnership is proven.
We strive for consistent excellence.
2017 #1 in Telecommunications in SA
|
CEO Juan Volschenk interview - KZN Top Business 2018
Our Values |
|
|
|
|
Passion
We unashamedly wear our hearts on our sleeves, and approach everything we do with unbridled enthusiasm! Not everyone is extroverted, we know this...however if you're the type of person who puts 110% in everything you do with no fanfare...well, that's okay with us!
Integrity for us means doing the right thing - regardless. If honesty & fairness is a key to you, then we would love you to join our team. Sometimes making the tough decisions to protect your principles is needed.
Fun
Okay, so we're not Disneyworld or Google, but we do love to have fun. Without enjoying / LOVING what you're doing and having a giggle along the way - what's the use? Having a great sense of humor also helps us all to cope in a stressful world.
Ownership
ACT AS IF.....act as if this was your own business. Take control and leadership of yourself, as if you had no support. We're always looking for people with an entrepreneurial spirit to craft their own career path & future.
If you like what you hear, then please contact us.
We unashamedly wear our hearts on our sleeves, and approach everything we do with unbridled enthusiasm! Not everyone is extroverted, we know this...however if you're the type of person who puts 110% in everything you do with no fanfare...well, that's okay with us!
Integrity for us means doing the right thing - regardless. If honesty & fairness is a key to you, then we would love you to join our team. Sometimes making the tough decisions to protect your principles is needed.
Fun
Okay, so we're not Disneyworld or Google, but we do love to have fun. Without enjoying / LOVING what you're doing and having a giggle along the way - what's the use? Having a great sense of humor also helps us all to cope in a stressful world.
Ownership
ACT AS IF.....act as if this was your own business. Take control and leadership of yourself, as if you had no support. We're always looking for people with an entrepreneurial spirit to craft their own career path & future.
If you like what you hear, then please contact us.
By seizing the opportunities that disr∧ption presents and leveraging hard times into greater success through outworking
everyone around you, this just might be the richest time of your life so far. Robin Sharma
|
|
|
|
|
The Consumer Protection Act is an act which protects all customers whether you’re buying a cellphone or car,
and is fully supported by Ec3. For more information on the Consumer Protection Act, visit www.dti.gov.za
and is fully supported by Ec3. For more information on the Consumer Protection Act, visit www.dti.gov.za