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Automated
Voice Messaging (A.V.M.) |
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Productivity gains are huge - high volume calls in short time periods.
We provide a fully managed service
Automated Voice Messaging (AVM) is one of the most effective digital communication strategies available. Due to the high priority and immediacy of a phone call, AVM allows you to broadcast a personalized pre-recorded message at incremental scale. Capacity of reach is far greater than through traditional outbound telesales and lower cost per interaction. If required in specific campaigns, Ec³ provides the ability to connect customers with traditional agents once their response has been indicated in order for the desired outcome to be fully utilized.
Because we are constantly bombarded by media and advertising, few messages manage to break through and make a real impact. This service is perfect if your aim is to reach large number of recipients, and you need to communicate with them quickly.
The service can dial the customer with a voice recording either directly or into the customer’s voicemail box. The pre-recorded message is supplied by the customer and played to the recipient. The recording can feature music, voice, an advert or a speech. At the end of the sound clip the customer is also able to make a selection and provide you with feedback in real time.
IVR can be run in three different modes:
Simple Delivery
Automated Voice Messaging (AVM) is one of the most effective digital communication strategies available. Due to the high priority and immediacy of a phone call, AVM allows you to broadcast a personalized pre-recorded message at incremental scale. Capacity of reach is far greater than through traditional outbound telesales and lower cost per interaction. If required in specific campaigns, Ec³ provides the ability to connect customers with traditional agents once their response has been indicated in order for the desired outcome to be fully utilized.
Because we are constantly bombarded by media and advertising, few messages manage to break through and make a real impact. This service is perfect if your aim is to reach large number of recipients, and you need to communicate with them quickly.
The service can dial the customer with a voice recording either directly or into the customer’s voicemail box. The pre-recorded message is supplied by the customer and played to the recipient. The recording can feature music, voice, an advert or a speech. At the end of the sound clip the customer is also able to make a selection and provide you with feedback in real time.
IVR can be run in three different modes:
Simple Delivery
- Simple audio clip is played on answering, allowing you to share information with existing clients.
- On answer, an audio clip is played asking the client to make a choice by pressing a digit on their phone keypad. The audio clip asks the client service related questions, allows them to opt in to a service or to request a call back if necessary.
- An audio clip is played on answering, if the client is interested they are then transferred to a call centre. This approach serves to field hot leads to a call centre, allowing your agents to concentrate viable leads only.
- All AVM's will be followed up with detailed reports showing answered calls, connected calls and DTMF responses.
- To collect customer feedback
- To renew service agreements
- To issue payment and past due bill reminders
- To promote special events
- To distribute promotional offers & generate leads
Affinity solutions
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There is place in the world for any business that takes care of its customers – after the sale.
Harvey Mackay
