WORLD #1 outsource CONTACT CENTRE 2020/1
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We believe that an authentic customer experience

​ begins with partnering with real, honest people.

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Business Process Outsourcing:

Let our team perform routine tasks, while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced. Even simple back-office support to data entry is possible this way.

Customer Experience (CX): 

Create an efficient customer service experience by providing caring and professional support. Be reachable through every channel and provide world-class support whilst sticking to your knitting.

Retentions:

Acquisition of new customers can be as much as 7 x more expensive than reactivating or targeting customers who are no longer with you. We devise effective reactivation campaigns, value added services and B2C campaigns to woo your customers back. 
 

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A local-is-lekker company that has international reach and success.


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Happy partners - happy us.

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As an affiliate, we are very satisfied with retentions of our lost players. Before, we used our in-house team, but Ec3 much better and approximately 4 times better. Bene grazie amici!
Massimo R : Head of CRM ​ 

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Sorry, we don't "cold call".
​


Lead generation this method is not effective nor profitable for either

party. Speak to us about more effective ways of engagement.

How we operate

​
There are different ways of engaging with outsourcers, and much depends on your intended outcome.
Below, please complete a quick onboarding form to facilitate us understanding what you require,
and how we can tailor-make a solution for you.

​​

    Individual and company name details

    Required
Submit

After contact is made, a Mutual Non Disclosure Agreement (NDA) will be emailed to you prior to a

​ solution crafting proposal being submitted or confidential information is shared.

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New York City, United States

Current local time in
London, United Kingdom

Current local time in
Australia/Sydney


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The Consumer Protection Act is an act which protects all customers whether you’re buying a cellphone or car,
​and is fully supported by Ec3. For more information on the Consumer Protection Act, visit  
www.dti.gov.za
Consumer Protection Act
Soft on our people. Tough on our standards.
©
 2013 - 2022         

  • Ec³
    • Blog >
      • COVID-19
  • Careers
    • Directions
    • Gallery
    • Share your views
  • Outsourcing
    • Customer Experience
    • South Africa
    • Webchat
    • Surveys