Leading Contact Centre & BPO Outsourcing Services in Durban, South Africa
Get a Free BPO Quote Today
Scale Smarter with World-Class BPO Outsourcing from Durban
Retentions / Reactivations I Customer Care (CX)
Debt Collections I Back-office Admin
KYC I White-label products (VAPs)
WebChat (Human / AI)
Hotlead responses with immediate time-to-touch
Debt Collections I Back-office Admin
KYC I White-label products (VAPs)
WebChat (Human / AI)
Hotlead responses with immediate time-to-touch
As a top-rated BPO company in Durban, EC3 offers affordable contact centre outsourcing solutions tailored for US, UK, and Australian clients – reduce costs by over 50% with our 24/7 teams
At EC3, we deliver contact centre outsourcing Durban businesses rely on for seamless scaling and cost savings. Whether you need BPO sales outsourcing, customer retention call centre services, or 24/7 tech support outsourcing, our Umhlanga-based teams integrate with your CRM to drive results. From B2B appointment booking outsourcing to inbound calls and outbound telemarketing, we handle high-volume interactions with neutral South African dialects that resonate globally.
Omnichannel BPO Solutions – Sales, CX & back-office support.
Retention
Our outsourced sales team for e-commerce and SaaS clients closes deals while our customer experience (CX) specialists boost NPS through multilingual webchat support and live chat outsourcing. Struggling with churn? Our win-back lapsed customers contact centre programs recover revenue fast. We also offer appointment setting outsourcing for medical, solar, and real estate leads — all backed by AI-hybrid live chat and post-call IVR surveys for real-time insights.
Offshore BPO from Durban – Global Reach, Local Expertise
As a leading offshore BPO services provider from Durban, EC3 serves US, UK, and Australian brands with cost-effective call centre solutions. Our back office outsourcing handles data entry, payroll, and compliance, while tech support for SaaS companies runs 24/7. Recognized with international gold awards, we’re the BPO retention services South Africa partner that protects your brand, data, and reputation — all from the heart of Durban, the hub of contact centres.
From easy to exceptional.
Powered by Our Award-Winning Team: Outsource to EC3's Trained Professionals
How we operate
There are different ways of engaging with outsourcers, and much depends on your intended outcome.
Below, please complete a quick enquiry form to help us understand what you need, and how we can help you.
There are different ways of engaging with outsourcers, and much depends on your intended outcome.
Below, please complete a quick enquiry form to help us understand what you need, and how we can help you.
OUR PROCESS
After initial contact is made we prefer a video call to understand your requirements. If we can assist you a Mutual Non Disclosure Agreement (NDA) will be emailed to you prior to a proposal being submitted or confidential information is shared.
GROK 2025
|
Based on available data for 2025, the average total cost to run a call center seat in the USA per hour varies depending on factors like labor, infrastructure, and operational expenses. The cost typically ranges from $20 to $30 per hour for a dedicated US-based call center seat, including wages, benefits, training, and overheads.
Tech Support - remote and 24/7 Retention Services |
|
Smash your competition by lowering your contact centre costs today!
Quality people
Hire Neutral-Accent Agents for Global BPO: Scale Easily with Turnkey
Offshore Contact Centre Solutions in South Africa.
Accent neutral
Understood around the world in every timezone
Scale quickly
Turnkey solution: recruitment, HR, payroll, Medical, offices, IT equipment and
tech requirements, quality assurance & training.
