Why outsource?
Outsourcing involves contracting an outside company or individual to handle tasks or services usually performed by in-house staff or departments. This practice spans various functions, including manufacturing, business processes, and IT services. The primary objectives of outsourcing are cost reduction, efficiency enhancement, and a greater emphasis on core business activities.
Firms might outsource to access specialized skills or to leverage a worldwide talent pool. Outsourcing can occur within the country or abroad, with international outsourcing also known as offshoring.
The LINGO explained
Business Process Outsourcing:
Let our team perform routine tasks, while you are busy with large-scale goals. Your business processes will be optimized behind the scenes while costs are significantly reduced. Even simple back-office support to data entry is possible this way.
Customer Experience (CX):
Create an efficient customer service experience by providing caring and professional support. Be reachable through every channel and provide world-class support whilst sticking to your knitting.
Retentions:
Acquisition of new customers can be as much as 7 x more expensive than reactivating or targeting customers who are no longer with you. We devise effective reactivation campaigns, value added services and B2C campaigns to woo your customers back.
Collections:
A non-paying customer isn't paying your bills. We will facilitate processing debit orders, collections and re-selling who you are if need be to get this right, and for your customer to stay (but pays!).
Hot-lead sales:
We may not do traditional "cold-calling", but we do excel at hot-lead sales via social media and search. As long as we can speak to them near real-time, we will close at scary rates....
