Respond in 15 seconds, or they're gone.
Today's customers don't respect office hours or 8–5pm. They want answers now, on any channel, from real humans who care. EC3's webchat teams and AI hybrids deliver exactly that — 24 hours a day."
89% of businesses now view live chat as an investment priority. We make sure yours is working — at all hours, on all devices."
HOW IT WORKS:
1. A visitor lands on your website with a question
2.Our agent (or AI hybrid) responds within 15 seconds
3. The visitor gets a fast, friendly answer — and converts
4. After hours? Our AI handles routine queries; complex issues queue for your morning team
HOW IT WORKS:
1. A visitor lands on your website with a question
2.Our agent (or AI hybrid) responds within 15 seconds
3. The visitor gets a fast, friendly answer — and converts
4. After hours? Our AI handles routine queries; complex issues queue for your morning team
Smart Enough to Answer. Wise Enough to Know When to Hand Over
We build knowledge-based AI chatbots trained on your products, FAQs and policies. They handle the routine. Your agents handle the relationships. Together, they handle everything
Chat offers a win-win scenario, and both parties know it. Customers are increasingly turning to chat as their initial, preferred service destination, while businesses are increasingly investing in chat. Eighty-nine percent view chat as an investment priority, with nearly 50% calling it an urgent focus."
Brian Cantor
Contact Center World: Digital Strategist
25 Feb 2025
Whether you operate an online sales store, or you have many visitor enquiries, prospective or new customers, they all wish to engage quickly and promptly. If you aren't answering a chat request within 15 seconds, you run the real risk of the client clicking away and going to your competitor.
In this age of younger consumers entering the marketplace, expectations have shifted dramatically in terms of time to respond. Instagram and other social media platforms have set the new benchmark for the NOW & INSTANT gratification.
In fact, shoppers no longer respect "office hours" or the 8 - 5pm.
As such many of our chat agents even use mobile app versions to answer queries after hours! A polite acknowledgment of the client is often the time that you need to "buy" as the prospect feels heard. Nobody likes leaving messages or emails as more often than not, they end up into a black hole.
The advantage of outsourcing this function is that even smaller organisations can benefit from this managed service, even if many times it's a glorified messaging service :-).
In this age of younger consumers entering the marketplace, expectations have shifted dramatically in terms of time to respond. Instagram and other social media platforms have set the new benchmark for the NOW & INSTANT gratification.
In fact, shoppers no longer respect "office hours" or the 8 - 5pm.
As such many of our chat agents even use mobile app versions to answer queries after hours! A polite acknowledgment of the client is often the time that you need to "buy" as the prospect feels heard. Nobody likes leaving messages or emails as more often than not, they end up into a black hole.
The advantage of outsourcing this function is that even smaller organisations can benefit from this managed service, even if many times it's a glorified messaging service :-).
We facilitate knowledge based AI chatbot development
