Note: A minimum of one year's SALES experience is required.
We're Not Building a Call Centre. We're Building Careers.
|
|
Sales Performance
Manager
The Opportunity
We are a results-driven outsource sales operation based in Durban, and we are looking for something rare — a leader who combines the rigour of a strategist with the grit of a frontline performer. Someone who can read a spreadsheet and then pick up the phone. Someone who inspires a room but never loses sight of the numbers.
This is not a role for someone who manages from a distance. You will be in the engine room — building, coaching, measuring, and where necessary, demonstrating. You will manage partnerships at executive level while simultaneously being willing to roll up your sleeves and hit the dialler alongside your team.
"We don't need someone who has done this before. We need someone who knows how to win — and is smart enough to learn a new game fast."
If your background is in retail leadership, insurance, financial services, FMCG, banking, or any high-performance commercial environment — and you are hungry for a new challenge — we want to hear from you.
What You Will Do
- Lead, motivate and develop a team of sales agents to consistently exceed targets
- Analyse performance data daily — identify trends, gaps, and opportunities with precision
- Design and execute campaign strategies that drive measurable revenue outcomes
- Manage and nurture relationships with key client partners at executive level
- Challenge the status quo — push back constructively on ideas that won't deliver results
- Own your KPIs completely: forecasting, reporting, and accountability sit with you
- Work independently and exercise strong initiative without waiting to be directed
- Get hands-on with the dialler when the team needs leadership by example
- Create a culture of failing forward — where the team learns fast and recovers faster
- Collaborate cross-functionally with operations, training, and quality assurance teams
Who You Are
- Sales leader at heart — you have led people to hit commercial targets and you know what that takes
- Analytically sharp — you are comfortable with data and use it to make confident decisions
- Emotionally intelligent — you read a room, you develop people, you know when to push and when to listen
- Inspiring, not just managing — people work harder for you because they want to, not because they have to
- Courageous — you are not afraid to challenge upward or downward when something needs to change
- Self-directed — you don't need to be managed; you identify what needs to happen and you make it happen
- Strategically minded — you can see the big picture while executing the detail
- Grounded and practical — no matter what level you engage at, you never lose your connection to the shop floor
- Resilient — you view setbacks as data and come back stronger every time
Key Performance Indicators
Your success in this role will be measured against the following metrics, reviewed monthly and quarterly:
What We Offer
Ready to lead differently?
Send your CV and a brief motivation (no more than half a page) to the address below.
Tell us: where you've led a team to a commercial win — and what made the difference.
We are soft on our people. Tough on our standards. Because the best people thrive when they're challenged and supported in equal measure.
Full training + uncapped commission + real career growth.
Opportunities today
Leadership - Sales Performance Leaders (team leads) X 1
Sales agents hot-key transfers (USA)
European + US Conference setting (C-Suite)
Upsell Specialists local campaigns
Packages & Benefits
- uncapped daily commission $$$ (no debit order reports)
- Medical aid & medical insurance options
- Subsidized canteen!
- Pre-payday cash access via Floatpays
- Leadership Academy – “NextGen” promotion-from-within programme
- Modern Umhlanga office for easy public transport
Payday shouldn't feel like a countdown. Through Floatpays, EC3 agents can access their earned wages before payday — no loans, no interest, just your money when you need it.
