Call centers seem like relics of the past. Most people remember being frustrated with calling a company for service. You’d ring up and then wait in the line forever. However, most businesses still use call centers. They’re still the number one way for customers to get in touch with a company. Whether you need sales, customer service, or quality assurance support, Ec3 provides an outsource call center solution for you. As a boutique specialist, we have the experience to deliver the best possible results and maximize your return on investment.
We’ve won numerous awards since our inception as a top specialist outsourcing partner. We may not be the biggest, but being owner-operated for the past couple of years means that commitment and passion to serve has not waned. We offer focused campaigns, protect your brand, reputation, and data.
We recently received a 5-star rated review on Clutch, a ratings and review platform. One of our clients that we’ve been working with since 2013 wanted to distribute their call center efforts to external partners. The client provided scripts but our adeptness as a retention and service partner gave them the confidence to trust our agents’ selling skills.
There are other service providers that are also working with the client, but our conversion percentage is the most successful. We achieved this with our deep knowledge, choosing carefully what we do in the customer renewal and retention space, and sticking to what we do well.
Here’s what they had to say about working with us: “They’re exceptional — we couldn’t have those kinds of conversions without planning a very tight approach...The reason why they’re so successful is that they have a personal relationship at a very senior level with each and every customer.” – Former Direct Sales Executive, Cell C
Aside from this wonderful feedback, Ec3 is also featured on Clutch’s sister site, The Manifest, a B2B research guide that highlights leading agencies in different industries. The Manifest is also an awards and projects listing website where companies can browse and find the right service providers to partner with.
We’d like to thank our clients for such wonderful feedback and we’re happy to see them succeed. Their success is the main reason we continue to provide exceptional service and working experience for our clients. Let’s get in touch! We’d love to hear from you!