CONTACT CENTRE OUTSOURCING
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Jobs aplenty...

6/29/2015

 
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So much of toi-toi-ing lately. Great dance moves guys, but seriously what's the point? "We want jobs! We want jobs!" they chant. - Cool, here are some.... which shock!horror! require you to sit on your bum all day and chat to people on the phone :-) .....

Crk crk crk (cricket sounds to the uninitiated)

Government screams out that we require job creation to kick-start the production engine of South Africa. Sadly the youth give these jobs-on-a-platter the "finger" and continue to bemoan the lack of opportunities post-Matric.

The problem is not the problem. Generation X – Y – Millennials….call them what you want, right now they are draining our ailing economy. I’m constantly puzzled at the sheer volume of opportunities in my area - the contact center space, and looking at the number of job seekers and bpo’s advertising every day is proof of this. Ironically, there seems to be just a niche of the population that responds and pitches for interviews. Is it that being an “agent” (bloody!) is a title below our youth? Have we continued to perpetuate a Euro-centric attitude that only the BIG 5 careers will satisfy our parents? Doctor, lawyer, engineer, accountant & architect!! All popular career choices, but sadly cost an absolute fortune to study IF you can even get into the right university! 

So what’s left for Joe Average who has just matriculated and doesn’t have the funds to further their studies? Unfortunely career counselors don’t really push the option of working in contact centers, which is a real pity.

The perpetuation of status-oriented jobs which are way beyond the other 98% of matriculants is becoming a big problem. As an employer, I can’t find for love or money enough hard-working, competent and reliable job-seekers who are prepared to get onto the dialler and work! Regardless of the fact that in time there is the ability to earn in the top 20 percentile of the earning populace of this country.

Parents…teachers…society – please help South Africa by teaching our youngsters that with hard work and persistence, there are plenty of job opportunities! The days of high status jobs being both accessible and available have long gone. It’s time to kick the laaitie off the couch playing games and sucking the lifeblood out of your wallets! South Africa is about to boom with offshore opportunities who love our neutral accents.

Mumbai and Manila – watch out! Our young guys are throwing away their Wi’s and are coming for you!


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