Durban South Africa, February 26, 2021 – Ec3 today announced that the company has placed 1st in the annual Global Contactcenterworld.com Awards in two categories. Competing against 2000 entrants from 70 countries after winning the EMEA Awards in 2020 saw them go through as Finalists in two award sections: Best Outsourced Contact Center (med size) and Best Use of Social Media .
Clint Waltman (Director) represented Ec3 at these virtual awards who described the event as unbiased and highly competitive for national pride. “Being a small Durban-based boutique contact centre, it was truly humbling to hold up our South African flag for fellow outsourcers at this event. We really hope that more business comes the way of South Africa after proving we can go toe-to-toe against international competitors.”
“These recognitions in the EMEA and World markets underscore the agility, innovation and flexibility of Ec3 to provide world-class services on the greater stage.”
Now in its 15th year, these awards are regarded by many as the most prestigious awards in the industry and a few even refer to them as being like the Olympics for our industry as it's not just company competing against the company, but nation against nation!
The Top Ranking Performers Awards are the ultimate industry awards for the contact centre industry and are exclusively available from ContactCenterWorld.com - the Global Association for Contact Center & Customer Engagement Best Practices with around 205,000 members in 200 countries.
The association is the World’s largest association for Contact Center & CX professionals with over 205,00 professional members. ContactCenterWorld.com was founded in 1999 and runs the largest awards program for our industry, the highest rated events, offers networking for members, has over 40,000 documents online and offers daily tips, benchmarking data, employee engagement and customer experience programs.